Help and Informations

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Make the best of your online dating experience... return regularly to see which new members have joined.

If you are experiencing a problem or have a question regarding the site, please check our comprehensive list of Frequently Asked Questions below.

• Membership

  • What's the difference between a Standard Membership and a Full Membership?

  • Why should I get a Full Membership?

  • What are the prices and subscription plans you offer?

  • Which credit cards do you accept?

  • Why was my subscription automatically renewed?

  • I'm having trouble using my credit card. What should I do?

  • Where can I post my check or money order to, when I subscribe?

  • Will my profile still show up if I end my subscription?

• Profile

  • How do I create a profile?

  • How do I update my profile?

  • I've forgotten my password. How can I get my password again?

  • Why am I not getting enough responses from other members?

  • How do I cancel my Full membership?

  How can I have my Standard profile removed from the website?

• Photos

  • How do I submit my photo?

  • How do I know my photos have been uploaded?

  • What type of photo formats could I upload or e-mail to you?

  • How do I convert my photos into JPG format?

  • How many photos can I attach to my profile?

  • How important is it to include a photo?

• Search

  • How do I look for members?

  • How do I change my search results?

  • How do I prevent members from finding out that I've seen their profile?

  • How can I let other members know that I'm interested?

  • Someone is interested in me. How do I find out who it is?

  • Favourites List

• Contacting Members

  • How can I contact someone I'm interested in?

  • Who can contact me?

  • How can I check who has contacted me?

  • How can I keep track of the members I have contacted?

  • How do I send messages to other members?

  • How do I initiate an instant audio or video chat?

  • What if I want to contact someone who isn't online?